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Annual Global Back Office and Operational Excellence Banking Summit

April 26, 2023 - April 27, 2023

With the constant development in technology, we gradually enter a period of economic change and socio-environmental conscientiousness, the need for banks to define their role in the communities they serve is more important than ever before. This banking event will envision the future of banking as the industry strives to enable positive social and environmental change while remaining relevant in an increasingly competitive environment.
The 14th Annual Operational and Back Office Excellence in Banking Summit has been designed to examine current trends and challenges that back office has faced over the last year, such as AI and automation, digital transformation, agent productivity and performance, effective social care, cost reduction through self-service, data analytics and many others.
During this two-day conference, we will look through the main challenges that had to be faced when implementing new technologies, innovations that open new opportunities for banking, as well as pitfalls and threats everyone should be aware of to function even better and ensure smooth workflow in the upcoming year.
Get yourself a seat among other senior-level decision-makers, leaders and professionals who will shape the banking industry in 2023. Join live discussions and interactive roundtables to share your practices and learn from the colleagues. You will have an excellent opportunity to reflect on things you already know and the ways to move forward in your bank’s success journey.


April 26, 2023
April 27, 2023


Allan Lloyds
+421 221 021 348


Wiener Börse
Wallnerstraße 8
Vienna, 1010 Austria
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+43 1 531650
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